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Innovative digital learning courses specifically designed for those supporting social housing tenants.

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This interactive and fun E-Learning course will take you through the basics of what Universal Credit is all about. If you take this course you will be better equipped to give basic advice to someone who is about to claim or is already on Universal Credit - to help them understand what they have to do. This course has been designed for and is aimed at those learners who need to have an awareness of Universal Credit and how it works. Aimed at: Front line workers who do not work specifically in providing detailed advice to claimants, but who want to know about the Universal Credit related issues their clients may be facing so that they can give basic advice or refer on. The course in interactive with small quizzes as you go along. At the end there is a quick final quiz so you can test yourself on what you have learned. Read More

This interactive and fun E-Learning course is all about who has to claim Universal Credit.   Many people believe any change in their circumstances will mean they have to claim UC - but this is not always the case. Because many claimants are worse off on UC, you need to make sure you are providing accurate advice. Especially because there is almost always no going back!   If you take this course you will be better equipped to spot whether someone's only option is to claim UC or whether they have other options.   This course has been designed for and is aimed at those learners who need to have an awareness of who has to claim Universal Credit - and who has options.   Aimed at: Housing professionals, and advisers working with benefit claimants.   The course in interactive with small quizzes as you go along.   At the end there is a quick final quiz so you can test yourself on what you have learned.   A basic knowledge of the benefits system is assumed. Read More

This course is designed for those housing workers and advisers who work with people whose income has been affected by the Coronavirus outbreak. Learners will investigate some of the key measures introduced by the government to reduce the impact on businesses, jobs and income. And will look at how these interact with the benefits system.   This course will help leaners provide up to date advice to those claimants who are affected by the Coronavirus.   It looks specifically at the rules around Universal Credit, Tax Credits and Housing Benefit. Learners will gain the confidence they need to ask the right questions and to advise claimants appropriately........ Last updated 23rd July by Housing Systems. Read More

This course is designed for those housing workers and advisers who would like a practical understanding of which EEA Nationals can claim Universal Credit. Learners will investigate which EEA Nationals can claim UC, the problems EEA Nationals will run into when claiming UC - including the issue of providing evidence. And look at how to help EEA Nationals challenge DWP decisions that they are not Habitually Resident. Learners will gain the confidence they need to ask the right questions and to advise claimants appropriately........    Aimed at: Housing professionals, and advisers working with benefit claimants. With a quick final quiz at the end so you can test yourself on what you have learned. A basic knowledge of Universal Credit is assumed. Read More

Many UC claimants are not receiving the correct amount of Universal Credit. One reason is because there has been an error (or two) working out their Maximum UC amount. The Maximum UC amount is assessed by adding together various Elements. This course investigates the Elements that can be included in a UC award and highlights where things can go wrong.   Read More

Claiming Universal Credit should be easy, but 1 in 5 claims fail because the claimant struggles with the process and 41% of claimant delayed making their claim because they didn't know what to do. Being able to successfully guide claimants through the claiming process helps ensure they don't miss out on the UC they are entitled to. This course looks at how to claim Universal Credit highlighting problem areas and offering solutions. It's interactive with lots of opportunities to review what you have learnt by looking at case studies. Aimed at: Anyone working with benefit claimants.   Read More

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